Cancellation & Late Arrival Policy

I run a small business, and every appointment is carefully scheduled to ensure I can give my best to each client. Last-minute cancellations and no-shows make it difficult to fill spots, so I have a strict but fair policy in place.

Cancellations & Refunds

  • If you need to cancel or reschedule, I require a minimum of 48 hours' notice to receive a full refund or credit towards a future session.

  • Cancellations made less than 48 hours before your appointment will result in the full session fee being absorbed. No exceptions. You can only reschedule an appointment once, provided that you notify me at least 48 hours before your scheduled appointment.

Late Arrivals

  • If you arrive more than 15 minutes late, your session will be automatically cancelled, and the total fee will be absorbed. I simply won’t have enough time to deliver the quality of care you deserve.

Bookings & Payments

  • All sessions must be paid for upfront via the booking system to confirm your spot.

  • Myotherapy sessions are eligible for private health rebates, which you can claim using the invoice I provide.

I appreciate your understanding—this policy allows me to continue offering the best care possible while keeping my schedule fair for everyone. Thank you for valuing my time as much as I value yours.

Requirements & considerations

  • A history and consent form will be sent out to you when you make a booking online. Make sure you have filled and signed these prior to your treatment so that I can make alterations if needed. If you have any allergies or sensitivities, please also let me know.

  • Please make sure you arrive 5 minutes before your appointment so that we have time to go over any questions you may have about the facilities, go to the bathroom, understand sauna rules, etc. By doing this, we can start your appointment on time.

  • When you use the infrared sauna, the whole room is at your disposal. You are in your own privacy. You will not be sharing the space with others which makes for a better experience.

  • I cannot take cash payments mainly because I don’t carry change ¯\_(ツ)_/¯